Story perspectives

Credit Report Errors: Consumers Face Rising Challenges

3/15/2026

Summary

Story summary

A ProPublica investigation finds correcting errors on credit reports is increasingly difficult as Experian and TransUnion reduce favorable resolutions.
In 2024, Experian sided with consumers in nearly 20% of complaints, and TransUnion saw a steep decline.
The investigation attributes this trend to U.S. President Donald Trump's administration's cuts to the Consumer Financial Protection Bureau (CFPB), which traditionally aided disputes.
Critics say legitimate complaints are ignored, forcing recourse through legal action.

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Story summary

A ProPublica investigation finds correcting errors on credit reports is increasingly difficult as Experian and TransUnion reduce favorable resolutions.
In 2024, Experian sided with consumers in nearly 20% of complaints, and TransUnion saw a steep decline.
The investigation attributes this trend to U.S. President Donald Trump's administration's cuts to the Consumer Financial Protection Bureau (CFPB), which traditionally aided disputes.
Critics say legitimate complaints are ignored, forcing recourse through legal action.