Story perspectives

3.7 Million Customer Chats Exposed in Sears Database Leak

3/17/2026

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Summary

Story summary

The security researcher Jeremiah Fowler found three publicly exposed Sears Home Services databases containing 3.7 million chat logs and 1.4 million audio files, exposing customers' personal information.
Fowler emphasized the files should have been secured and highlighted data protection.
After Fowler notified Transformco, the owner of Sears, the databases were secured.
It remains unclear how long the databases were accessible.
Transformco did not respond to requests for comment.

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Story summary

The security researcher Jeremiah Fowler found three publicly exposed Sears Home Services databases containing 3.7 million chat logs and 1.4 million audio files, exposing customers' personal information.
Fowler emphasized the files should have been secured and highlighted data protection.
After Fowler notified Transformco, the owner of Sears, the databases were secured.
It remains unclear how long the databases were accessible.
Transformco did not respond to requests for comment.