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14 Million UK Households Struggle with Poor Energy Service

3/18/2026

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Summary

Story summary

A Citizens Advice survey found about 14 million UK households receive subpar customer service from energy suppliers.
Half of surveyed energy suppliers scored below three out of five stars, averaging 3.09.
Ecotricity ranked highest at 3.93, while TruEnergy scored the lowest at 1.9.
Clare Moriarty, CEO of Citizens Advice, urged reliable support amid rising bills.
Energy UK urged the government to create a taskforce to address these issues.

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Story summary

A Citizens Advice survey found about 14 million UK households receive subpar customer service from energy suppliers.
Half of surveyed energy suppliers scored below three out of five stars, averaging 3.09.
Ecotricity ranked highest at 3.93, while TruEnergy scored the lowest at 1.9.
Clare Moriarty, CEO of Citizens Advice, urged reliable support amid rising bills.
Energy UK urged the government to create a taskforce to address these issues.