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AI Revolutionizes Medical Claims Disputes in U.S. Hospitals

3/18/2026

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Summary

Story summary

U.S. hospitals and insurers are increasingly using artificial intelligence to resolve disputes over medical claims and payments.
This reflects an ongoing healthcare conflict centered on the costs of medical procedures and who is responsible for payment.
CBS News medical contributor Dr. Céline Gounder provides insights into how AI is being applied to these negotiations.

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Story summary

U.S. hospitals and insurers are increasingly using artificial intelligence to resolve disputes over medical claims and payments.
This reflects an ongoing healthcare conflict centered on the costs of medical procedures and who is responsible for payment.
CBS News medical contributor Dr. Céline Gounder provides insights into how AI is being applied to these negotiations.