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UK Investigates Adobe’s Subscription Cancellation Policies for Fairness

3/20/2026

Summary

Story summary

The United Kingdom's Competition and Markets Authority has opened an investigation into Adobe's subscription cancellation policies to assess fairness and clarity, ensuring consumers receive adequate information before purchasing.
Cancelling after 14 days may incur a fee of 50% of the remaining annual cost, with access ending at the current billing cycle.
This marks the ninth investigation under the CMA's new enforcement powers, with no conclusions yet on Adobe's compliance.

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Story summary

The United Kingdom's Competition and Markets Authority has opened an investigation into Adobe's subscription cancellation policies to assess fairness and clarity, ensuring consumers receive adequate information before purchasing.
Cancelling after 14 days may incur a fee of 50% of the remaining annual cost, with access ending at the current billing cycle.
This marks the ninth investigation under the CMA's new enforcement powers, with no conclusions yet on Adobe's compliance.