Story perspectives

Major Outage Hits Hargreaves Lansdown Amid Market Turmoil

3/20/2026

Summary

Story summary

Hargreaves Lansdown experienced a significant operational outage starting Thursday evening that blocked clients from accessing accounts during a volatile market.
The company confirmed technical issues affecting its website and app, blocking access to cash savings, pensions, and investments, while assuring customer data remained secure and that no cyberattack occurred.
The outage coincided with geopolitical tensions affecting markets, raising questions about infrastructure resilience and leaving customers seeking clarity and potential compensation.

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Story summary

Hargreaves Lansdown experienced a significant operational outage starting Thursday evening that blocked clients from accessing accounts during a volatile market.
The company confirmed technical issues affecting its website and app, blocking access to cash savings, pensions, and investments, while assuring customer data remained secure and that no cyberattack occurred.
The outage coincided with geopolitical tensions affecting markets, raising questions about infrastructure resilience and leaving customers seeking clarity and potential compensation.