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BT Restores Elderly Woman's Phone After Three-Month Delay

3/23/2026

50 6 Full Breakdown

Summary

Story summary

A 90-year-old woman in Dundee faced issues with BT after being sent home from hospital, as her phone number was not restored for three months.
BT attributed the problem to procedural errors, and resolution came only after media attention.
BT restored the number and offered £50 in compensation.
The article contrasts BT's failure with other companies that fulfilled commitments and highlights the need for reliable service for vulnerable elderly.

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Story summary

A 90-year-old woman in Dundee faced issues with BT after being sent home from hospital, as her phone number was not restored for three months.
BT attributed the problem to procedural errors, and resolution came only after media attention.
BT restored the number and offered £50 in compensation.
The article contrasts BT's failure with other companies that fulfilled commitments and highlights the need for reliable service for vulnerable elderly.