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IRS Faces Technological Struggles Amid Staff Cuts, Urgent Reforms Needed

3/24/2026

31 5 Full Breakdown

Summary

Story summary

In 2026, the Internal Revenue Service faces challenges from outdated technology.
Garrett Gregory, a former Internal Revenue Service employee, says the agency struggles to keep pace.
The IRS has shed 19,000 employees, leading to inefficiencies and lower morale.
Since COVID, 20 million taxpayers owe more than $50,000.
Gregory urges a new IRS commissioner to overhaul the Collections department for better taxpayer experiences.

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Story summary

In 2026, the Internal Revenue Service faces challenges from outdated technology.
Garrett Gregory, a former Internal Revenue Service employee, says the agency struggles to keep pace.
The IRS has shed 19,000 employees, leading to inefficiencies and lower morale.
Since COVID, 20 million taxpayers owe more than $50,000.
Gregory urges a new IRS commissioner to overhaul the Collections department for better taxpayer experiences.