Story perspectives

Absa Leverages Agentic AI to Boost Service and Inclusion

3/26/2026

Summary

Story summary

Agentic Artificial Intelligence (Agentic AI) is gaining traction in South Africa, with Absa using it to enhance service, streamline operations, and improve fraud detection.
Lindelani Ramukumba, Absa's Interim Chief Digital Officer, says Agentic AI reduces barriers for new entrants and frees staff to focus on clients.
Ramukumba adds that Agentic AI augments workers and expands financial inclusion by assessing creditworthiness beyond traditional records.

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Story summary

Agentic Artificial Intelligence (Agentic AI) is gaining traction in South Africa, with Absa using it to enhance service, streamline operations, and improve fraud detection.
Lindelani Ramukumba, Absa's Interim Chief Digital Officer, says Agentic AI reduces barriers for new entrants and frees staff to focus on clients.
Ramukumba adds that Agentic AI augments workers and expands financial inclusion by assessing creditworthiness beyond traditional records.