1 of 1
Story summary
- The UK government will compensate bereaved families facing delays accessing premium bonds, with refunds automatic where appropriate, according to Pensions Minister Torsten Bell.
- Operational failures at National Savings and Investments have affected about 37,500 customers and £476 million.
- The NS&I chief executive has resigned and Sir Jim Harra will lead efforts to resolve issues.
- NS&I has apologized for errors that have caused distress through payment delays and lost investments.
