Story perspectives

Elderly Couple Scammed for £2,500, Reimbursed by Santander

3/30/2026

Summary

Story summary

Dinesh Jansari and Shashikala Jansari, an elderly couple from Leicester, were scammed out of £2,500 for fake flights to India.
They discovered the fraud at Heathrow Airport after tickets were invalid.
Their son appealed to the Financial Ombudsman Service.
Santander reimbursed the couple after the appeal.
The Jansaris later traveled to Ahmedabad via a legitimate travel agent to raise awareness, as Santander reported £74,000 in travel-related scams this year.

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Story summary

Dinesh Jansari and Shashikala Jansari, an elderly couple from Leicester, were scammed out of £2,500 for fake flights to India.
They discovered the fraud at Heathrow Airport after tickets were invalid.
Their son appealed to the Financial Ombudsman Service.
Santander reimbursed the couple after the appeal.
The Jansaris later traveled to Ahmedabad via a legitimate travel agent to raise awareness, as Santander reported £74,000 in travel-related scams this year.