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T-Mobile Increases Return Fees Amid Mixed Customer Reactions

3/31/2026

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Summary

Story summary

T-Mobile updated its return policy, raising restocking fees to $75 for devices over $600.
Fees for devices priced $300–$599 rose to $50 from $40, and under $300 to $25 from $20.
The change reflects rising retailer costs, with 72% of retailers charging return fees.
Reaction is mixed: some support the policy to curb frivolous returns, social media shows backlash, and T-Mobile introduced a trade offer to help customers save money.

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Story summary

T-Mobile updated its return policy, raising restocking fees to $75 for devices over $600.
Fees for devices priced $300–$599 rose to $50 from $40, and under $300 to $25 from $20.
The change reflects rising retailer costs, with 72% of retailers charging return fees.
Reaction is mixed: some support the policy to curb frivolous returns, social media shows backlash, and T-Mobile introduced a trade offer to help customers save money.