Story perspectives

Tesla's McNeill Uncovers Backlog, Questions Customer Engagement

4/7/2026

Summary

Story summary

Jon McNeill, who would soon become president of Tesla, contacted CEO Elon Musk before officially starting his job.
During an interview at SpaceX in Hawthorne, California, Musk revealed that Tesla was struggling to meet quarterly targets.
After looking into the situation, Jon McNeill discovered a backlog of thousands of potential customers who had test-driven Tesla vehicles but received no follow-up, raising concerns about the company's operational efficiency and customer engagement.

1 of 1

Story summary

Jon McNeill, who would soon become president of Tesla, contacted CEO Elon Musk before officially starting his job.
During an interview at SpaceX in Hawthorne, California, Musk revealed that Tesla was struggling to meet quarterly targets.
After looking into the situation, Jon McNeill discovered a backlog of thousands of potential customers who had test-driven Tesla vehicles but received no follow-up, raising concerns about the company's operational efficiency and customer engagement.