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Nexcom Invests $100M to Revamp Stores Amid Sales Decline

4/9/2026

35 6 Full Breakdown

Summary

Story summary

Navy Exchange Service Command (Nexcom) launched a $100 million 'Store of the Future' program to renovate its 300 retail stores and add new locations.
Sales declined 19% from 2012 to 2024, the lowest level in 20 years excluding the pandemic.
Competition from Amazon and Walmart has intensified Nexcom's challenges.
Customer satisfaction rose by 2.7%, while some veterans say convenience lags behind larger retailers.

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Story summary

Navy Exchange Service Command (Nexcom) launched a $100 million 'Store of the Future' program to renovate its 300 retail stores and add new locations.
Sales declined 19% from 2012 to 2024, the lowest level in 20 years excluding the pandemic.
Competition from Amazon and Walmart has intensified Nexcom's challenges.
Customer satisfaction rose by 2.7%, while some veterans say convenience lags behind larger retailers.