Story perspectives

Santa Clara's TRUST Unit Faces Criticism, Seeks Collaboration

4/12/2026

Summary

Story summary

Santa Clara County's crisis unit TRUST aims to handle mental health emergencies without police involvement.
Advocates say police presence can escalate crises, while critics say TRUST has not diverted calls.
Civil rights groups press San Jose to meet disability laws by expanding non-police responses.
They argue the city’s lack of participation in negotiations hampers progress.
City officials acknowledge improvements and call for county collaboration, and advocates remain hopeful for dialogue.

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Story summary

Santa Clara County's crisis unit TRUST aims to handle mental health emergencies without police involvement.
Advocates say police presence can escalate crises, while critics say TRUST has not diverted calls.
Civil rights groups press San Jose to meet disability laws by expanding non-police responses.
They argue the city’s lack of participation in negotiations hampers progress.
City officials acknowledge improvements and call for county collaboration, and advocates remain hopeful for dialogue.