Story perspectives

Ikea Customer Loses £3,000 as Solar Installer Liquidates

4/13/2026

Summary

Story summary

A Dalkeith customer lost £3,000 after signing up for solar panels with Ikea, which partnered with Soly, the installer.
The UK division of Soly entered liquidation in January 2026, leaving customers without support.
Ikea has removed Soly from its website but has not informed affected customers.
Completed projects may claim through insurance if registered with HIES, but the customer’s contract was not registered.
Soly’s administrators suggest filing a claim.

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Story summary

A Dalkeith customer lost £3,000 after signing up for solar panels with Ikea, which partnered with Soly, the installer.
The UK division of Soly entered liquidation in January 2026, leaving customers without support.
Ikea has removed Soly from its website but has not informed affected customers.
Completed projects may claim through insurance if registered with HIES, but the customer’s contract was not registered.
Soly’s administrators suggest filing a claim.