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Story summary
- Ofcom introduces automatic compensation for broadband and landline outages: £10.34 per day after two working days, up from £8.
- Missed engineer appointments will be compensated at £32.31.
- Payments align with inflation from October 2025; compensation does not apply for outages under two working days or when caused by customer actions.
- Smaller providers such as Community Fibre and Giffgaff are not eligible.
