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Story summary
- The Hong Kong Insurance Claims Complaints Panel reported a 32.7% rise in new complaints in 2025, totaling 857 cases focused on medical and travel policies.
- The panel closed 447 cases, ruling for complainants in 11 and upholding insurers in 45.
- Notably, 124 complainants received HK$13.6 million in compensation, including HK$820,000 to a daughter after an accidental death claim.
- The panel aims to provide impartial resolutions, with binding decisions for insurers.
