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Story summary
- The Cantonese zi char restaurant Eat First in Singapore faced backlash after charging S$2 for customers bringing their own water, violating its no-outside-food policy.
- Mothership published an article about the charge, which cited the no-outside-food policy and triggered more than 1,100 one-star Google reviews.
- Some five-star reviews supported the restaurant amid the backlash.
- The incident illustrates review bombing as online protest that draws attention but rarely leads to lasting change.
