Full Breakdown
Dunkin’ Donuts Opens Controversial Location in South Los Angeles
4/17/2026, 10:16:01 PM
Customer Reactions to Drive-Thru Only Model
The recent opening of a Dunkin’ Donuts in South Los Angeles has sparked significant backlash from local customers due to its drive-thru only setup, which excludes indoor seating. Located at the intersection of Manchester Boulevard and South Figueroa Street, the store opened in early April 2026. Influencer JustanLAgirl criticized the establishment in a viral TikTok video, stating, “They want our money, but they don’t want us inside.” She expressed her disappointment over the lack of a welcoming environment, contrasting it with a nearby coffee shop, South LA Cafe, which offers indoor seating and a more inviting atmosphere.
Crime Context and Business Decisions
The Dunkin’ Donuts location is situated on the border of two LAPD districts, 77th Street and South East LA. The 77th Street Division has reported 10 homicides this year, accounting for approximately 14% of the city's total murders, despite its small size. Additionally, robberies in this area have surged nearly 39% in a recent four-week period, while aggravated assaults increased by 25%. This rise in crime stands in contrast to a citywide trend of declining violent crime rates in Los Angeles. The decision to limit customer access to the interior of the store appears to be influenced by these safety concerns, as noted by commenters on social media who remarked on the area's crime levels.
Official Statements & Responses
The California Post has reached out to Dunkin’ Donuts for an official comment regarding the store's design and the community's reaction but has not yet received a response. The company’s approach to limiting indoor access has raised questions about its commitment to customer experience in neighborhoods with higher crime rates.
Criticism & Opposition
Local residents and social media users have voiced their discontent with Dunkin’ Donuts' operational model. Many argue that the lack of indoor seating sends a message that the company does not value the community. Comments on TikTok reflect a sentiment of exclusion, with one user stating, “Do you blame them?” in reference to the store's decision to avoid indoor dining. This criticism highlights a broader concern about how businesses engage with communities that experience higher crime rates.
What's Next
As the community continues to react to the Dunkin’ Donuts opening, it remains to be seen how the company will address the concerns raised by local residents. The ongoing dialogue about safety and customer experience in South Los Angeles may influence future business strategies in similar neighborhoods.
