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Story summary
- Andrew Phillips filed a class action in Brooklyn federal court accusing JetBlue of using browsing data to adjust fares.
- The complaint says JetBlue’s website tracks users and raises ticket prices when a browser window is reopened.
- JetBlue denies the claims and calls a social-media reply about clearing cookies a mistake by a customer-service employee.
- Two Democratic members of Congress have requested JetBlue’s explanation of any personal-data use in fare setting.
