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Warren Report: SSA Wait Times Tenfold, Musk Claim Debunked

4/24/2026

Summary

Story summary

Senators led by Senator Elizabeth Warren released a report on April 23, 2026 detailing extreme wait-time increases at the Social Security Administration.
The report found phone wait times were over ten times the agency’s published figures, that some rural offices were closed, and that SSA Commissioner Frank Bisignano’s management was condemned.
It refuted Elon Musk’s fraud claim, showing SSA data identified only two fraudulent cases among 110,000 phone-initiated claims.

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Story summary

Senators led by Senator Elizabeth Warren released a report on April 23, 2026 detailing extreme wait-time increases at the Social Security Administration.
The report found phone wait times were over ten times the agency’s published figures, that some rural offices were closed, and that SSA Commissioner Frank Bisignano’s management was condemned.
It refuted Elon Musk’s fraud claim, showing SSA data identified only two fraudulent cases among 110,000 phone-initiated claims.