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Story summary
- Sky demanded Hannah Foster return a melted set-top box or pay a £58 fine after her Derby home burned.
- The fire on 26 March, caused by a faulty tumble dryer, destroyed Foster’s house in Allestree.
- Foster cancelled her Sky subscription but kept receiving sales calls despite explaining the situation.
- Sky later apologized, confirmed no charge, and said the company gave conflicting information and regretted the distress.
