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Story summary
- Greene King has introduced a virtual assistant called “Charlie” to answer customer calls in several London pubs.
- The AI system runs at the Rutland Arms, the George, Anchor Bankside and Ye Olde Cock Tavern.
- Charlie handles bookings, prevents missed calls and frees staff to serve patrons inside the pubs.
- The trial arrives as UK pubs face higher taxes and new workers’ rights rules that raise costs, prompting mixed patron reactions.
