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Story summary
- ServiceNow announced an AI Autonomous Workforce that runs processes without human assistance.
- AI specialists across IT, CRM, HR, finance, legal, procurement, security and risk resolve 91% of cases without reassignment.
- They process IT tickets 99% faster and helped Raleigh reach a 98% request-deflection rate.
- The security division, which hit $1 billion in contracts, launched Autonomous Security & Risk and will provide security AI specialists in September and IT specialists in June.
