1 of 1
Story summary
- TTEC will suspend its discretionary 401(k) match for staff starting in Q2 2026 for nine months.
- The pause is intended to free cash for AI certifications, AI-enabled tools, automation and workforce education.
- TTEC reported global revenue of $2.1 billion, a 3.2% year-over-year decline, and a 7% drop in Q1 revenue.
- Employees described the suspension as confusing and anger-inducing, fearing the loss will compound over time.
