Full Breakdown
Planet Fitness Membership Cancellation After Locker-Room Complaint Leads to Legal Dispute in New Hampshire
5/13/2026, 9:43:29 PM
Incident Overview
Judy Walcott, a longtime member of the Planet Fitness gym at 89 Fort Eddy Road in Concord, New Hampshire, reported seeing a man in the women’s locker-room on April 11. A front-desk employee said company policy prevented staff from intervening, and a second employee later called Walcott “transphobic.” That evening the gym manager told her the membership was canceled for a “policy violation.” Walcott later discovered a cancellation-or-freeze form dated April 15 that she says bears a forged signature, yet she was billed for an additional month. When she returned on April 17 to use the remaining time, staff again denied entry, refused a refund, and called the Concord Police Department, which issued a trespass warning.
Timeline
- April 11 – Walcott reports a man in the women’s locker-room.
- April 15 – Cancellation-or-freeze form appears in her account.
- April 17 – Staff denies entry; police issue trespass warning.
- Afterward – Walcott contacts Planet Fitness headquarters (no response) and the New Hampshire Attorney General’s office.
Official Statements & Responses
- Planet Fitness corporate headquarters declined to comment after repeated inquiries.
- The Concord Police Department confirmed Walcott was formally trespassed from the gym on April 17.
- Gym staff said the cancellation was for a “policy violation” but did not specify the rule; one employee described Walcott’s complaint as “transphobic.”
- The manager verbally refused a refund and offered no written justification.
Criticism & Opposition
Walcott contends that Planet Fitness’s inclusive policy “sacrifices” women’s safety, asking, “What does it take? Are we being sacrificed in the name of inclusion?” She also alleges the cancellation form was forged and that staff dismissed her concerns by labeling her “transphobic.”
Conflicting Reports & Gaps
- The cancellation form bears Walcott’s signature, yet she maintains it was forged; no independent verification is provided.
- Planet Fitness cited a “policy violation” without identifying the specific rule, leaving the cancellation rationale unclear.
- The gym’s transgender-inclusion policy was not disclosed, and corporate headquarters offered no comment, creating a gap in public understanding.
Verbatim Quotes
- “I was shaking. Like I was actually trembling because it freaked me out that bad,” — Judy Walcott, member
- “So I asked her what policy did I violate? I didn't violate a policy, I asked about one. She didn't answer me,” — Judy Walcott, member
What’s Next
Walcott has filed a complaint with the New Hampshire Attorney General’s office and plans a consumer-complaint filing. Planet Fitness has not issued a public response, and state regulators may review the gym’s transgender-inclusion practices.
