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Meta Launches Free Business Agent AI, Sparks Cyber-Risk Concerns

6/6/2026

46 5 Full Breakdown

Summary

Story summary

Meta announced the rollout of Business Agent AI on WhatsApp, Messenger and Instagram.
Meta says over one million businesses use the agents, generating more than one billion conversations, with the AI able to answer queries, recommend products and book appointments.
The platform integrates with Shopify, Zendesk and Shopee and is free now with paid tiers from $7.99 to $49.99.
Kenyan experts warn that AI agents could create new cyber-attack risks.

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Story summary

Meta announced the rollout of Business Agent AI on WhatsApp, Messenger and Instagram.
Meta says over one million businesses use the agents, generating more than one billion conversations, with the AI able to answer queries, recommend products and book appointments.
The platform integrates with Shopify, Zendesk and Shopee and is free now with paid tiers from $7.99 to $49.99.
Kenyan experts warn that AI agents could create new cyber-attack risks.