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SSA Chief Testifies, Claims 75% Wait-Time Drop Amid Staffing Concerns

6/10/2026

44 8 Full Breakdown

Summary

Story summary

Frank Bisignano, SSA commissioner, will appear before the House Ways and Means Committee on Wednesday to argue that agency improvements merit support.
He reports a 75% drop in phone wait times, fixes to the website, and a 50% increase in people served.
The AFGE Council 220 cites understaffing at field offices in nine locations while the SSA Inspector General notes benefit errors but progress in telephone service and disability-claim processing.

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Story summary

Frank Bisignano, SSA commissioner, will appear before the House Ways and Means Committee on Wednesday to argue that agency improvements merit support.
He reports a 75% drop in phone wait times, fixes to the website, and a 50% increase in people served.
The AFGE Council 220 cites understaffing at field offices in nine locations while the SSA Inspector General notes benefit errors but progress in telephone service and disability-claim processing.