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Jersey Mike’s Beats Chick-fil-A, Leads ACSI Rankings

6/17/2026

50 7 Full Breakdown

Summary

Jersey Mike’s Tops

Jersey Mike’s Submarines topped the American Customer Satisfaction Index quick-service restaurant rankings, edging Chick-fil-A by one point.
Jersey Mike’s earned an 84-out-of-100 score while Chick-fil-A received 83.
The rankings were based on 16,464 email surveys conducted from April 2025 through March 2026.
This marks the first time in more than a decade that a new chain led the ACSI quick-service category.

Summary

Customers Boost Satisfaction

Customer satisfaction with mobile apps rose 12% in 2026, climbing from 78 to 87 points.
Website and mobile-app quality satisfaction rose 4% as accuracy, food-and-beverage quality, and staff courtesy improved.
The report linked the gains to an industry push to cut friction in carryout and digital ordering, as customers feel service failures when paying more for delivery.

History

Historical Context

In 1977 the University of Illinois built the first interactive self-service kiosk, and a commercial network followed in 1985 with over 600 Florsheim Shoe Co. terminals. Building on that legacy, McDonald’s rolled out self-service ordering kiosks to 1,000 U.S. restaurants in 2008, the year the ACSI recorded a 78-point average for quick-service chains. The rollout marked a turning point that spurred today’s app-driven satisfaction scores.

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Jersey Mike’s Tops

Jersey Mike’s Submarines topped the American Customer Satisfaction Index quick-service restaurant rankings, edging Chick-fil-A by one point.
Jersey Mike’s earned an 84-out-of-100 score while Chick-fil-A received 83.
The rankings were based on 16,464 email surveys conducted from April 2025 through March 2026.
This marks the first time in more than a decade that a new chain led the ACSI quick-service category.

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