Story perspectives

Jersey Mike’s Overtakes Chick-fil-A in ACSI Ranking

6/18/2026

Summary

Jersey Mike’s Tops

Jersey Mike’s Subs topped Chick-fil A in the American Customer Satisfaction Index on May 22, 2026, ending its 11-year No. 1 streak.
The American Customer Satisfaction Index (ACSI) gave Jersey Mike’s 84 points and Chick-fil A 83 points.
Jimmy John’s placed third with 81 points, matching Panda Express at fourth.
Sonic’s score rose 5 % from the prior study, the biggest gain.
Popeyes’ score fell 3 %, the largest decline among fast-food chains.

Summary

Restaurant Sales Up

ACSI reports restaurant sales rose 3% in 2025, below the 3.8% menu-price inflation, showing growth stemmed from higher prices.
The survey finds diners are eating out less and shifting to cheaper venues, including convenience stores and grocery retailers.
Jersey Mike’s has 136 Ohio sites, including 13 in Cincinnati, and 30 in Kentucky.
Delivery satisfaction improved, with Uber Eats scoring 76, Grubhub 75, and DoorDash 74 in the ACSI rankings.

Summary

Jersey Mike’s IPO

Jersey Mike's announced plans to go public earlier this year.
A survey of 16,464 adults between April 2025 and March 2026 highlighted digital pickup, off-premise dining, a franchise-friendly menu and rising satisfaction scores, with mobile-app rating up 12% to 87 and website quality up 4%.
Washington state has 64 Jersey Mike's locations, mainly in Western Washington and also in Moses Lake, Yakima, the Tri-Cities and Spokane.

Summary

Chick-fil-A Ranked

Chick-fil-A ranked 10th on World Atlas’s 2025 “Unhealthiest fast-food” for high sodium and calorie counts.
The chain’s “No Antibiotics Ever” pledge was scaled back in 2024, but it targets cage-free eggs by 2026.
Jersey Mike’s leads the sandwich segment while Chick-fil-A remains the top chicken brand.
McDonald’s earned a score of 72, placing it seventh, while Dunkin’ tied with Panera Bread at 78 points to rank second behind Starbucks in coffee/bakery/café category.

History

Historical Context

In 1994 researchers at the University of Michigan launched the American Customer Satisfaction Index (ACSI), an Ann Arbor-based indicator that surveys roughly 350,000 U.S. consumers each year. By 2026 the index gave Jersey Mike’s an 84-point rating, edging out Chick-fil-A’s 83, a result that investors and legacy chains like McDonald’s watch as ACSI scores have long been linked to market performance and corporate strategy.

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Jersey Mike’s Tops

Jersey Mike’s Subs topped Chick-fil A in the American Customer Satisfaction Index on May 22, 2026, ending its 11-year No. 1 streak.
The American Customer Satisfaction Index (ACSI) gave Jersey Mike’s 84 points and Chick-fil A 83 points.
Jimmy John’s placed third with 81 points, matching Panda Express at fourth.
Sonic’s score rose 5 % from the prior study, the biggest gain.
Popeyes’ score fell 3 %, the largest decline among fast-food chains.

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