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Auckland Transport refunds $150 student fine after card glitch

6/19/2026

49 4 Full Breakdown

Summary

Story summary

18-year-old student was fined $150 after a bus driver said she could ride, but her Hop card balance had not updated.
Auckland Transport said the fine was issued after a check on NX2 route on May 27, drivers cannot waive fares, and Hop top-ups may take an hour.
The agency apologized for an incorrect infringement, refunded the passenger, and recorded 55,399 fare-evasion cases and 5,691 infringements year, 3 % of trips.

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Story summary

18-year-old student was fined $150 after a bus driver said she could ride, but her Hop card balance had not updated.
Auckland Transport said the fine was issued after a check on NX2 route on May 27, drivers cannot waive fares, and Hop top-ups may take an hour.
The agency apologized for an incorrect infringement, refunded the passenger, and recorded 55,399 fare-evasion cases and 5,691 infringements year, 3 % of trips.