Full Breakdown
TD Bank Deploys WorkiQ Monitoring Software in Financial-Crimes Unit
6/21/2026, 5:09:32 AM
Core Deployment: Real-Time Tracking of Employee Activity
Toronto-Dominion Bank (TD) announced that its financial-crimes and risk-management team will begin using WorkiQ, a monitoring platform supplied by ActiveOps. The tool records the amount of time staff spend on web browsers, internal chat services and meeting applications, and flags when an employee is “active” in a meeting. It does not capture audio, record conversations, or log the specific contents of applications such as Microsoft Excel. The rollout was disclosed to employees during a team call on 19 June 2026 and is presented as a means to improve workflow visibility, allocate resources more efficiently and address productivity gaps that emerged during the shift to hybrid work.
Background: Regulatory Penalties and Hybrid-Work Visibility
TD has expanded its financial-crimes and compliance operations after incurring a record money-laundering fine in the United States—the largest ever levied on a major Canadian bank. The pandemic-driven hybrid work model reduced managers’ ability to gauge team capacity, prompting the bank to seek technological solutions. Industry peers, including JPMorgan and Meta, have recently introduced similar monitoring initiatives, underscoring a broader trend toward employee-activity analytics in the financial sector.
Key Personnel and Partners
- Deanna Pacitti, Associate Vice President of High-Risk Investigations, TD – presented the software to staff and answered privacy questions.
- ActiveOps, the vendor behind WorkiQ – describes the product as “employee and wellbeing intelligence.”
- Approximately 90–100 TD employees participated in the introductory call, according to an anonymous source.
Data and Scope of Monitoring
WorkiQ logs time spent on browsers, internal chat, and meeting platforms; it can note that an employee is using Excel without capturing spreadsheet data. The system runs in the background and, per Pacitti, “did go through privacy review.” An internal Frequently-Asked-Questions document addresses queries such as whether staff may browse the Internet during lunch and what proportion of the day must be accounted for.
Official Statements from TD and ActiveOps
TD characterized the deployment as “standard practice across the industry,” emphasizing that the tool is not artificial-intelligence-driven. The bank said the software enables managers to “more accurately manage workflows, team capacity and performance,” and that “colleagues are informed about where they are used and for what purpose.” TD also asserted that safeguards are in place to protect employee privacy. ActiveOps, in its marketing materials, frames WorkiQ as a solution for “employee and wellbeing intelligence.”
Employee Concerns and Opposition
Staff raised questions about consent, the extent of data collection, and whether the metrics could feed into performance evaluations. Some employees suggested that resources devoted to monitoring might be better spent eliminating manual processes. The internal FAQ acknowledges an “acceptable amount of unaccounted-for time” but notes that the company is still defining precise expectations.
Verbatim Quotes
- “The idea is it's going to show pain points, where do we spend too much time ... We know we have a lot of pain points across our systems,” — Deanna Pacitti, Associate Vice President, TD Bank
- “It is running in the background and it did go through privacy review,” — Deanna Pacitti, TD Bank
- “The tool will not listen to conversations if employees are in a meeting, but will show if the employee is active, she said.” — Deanna Pacitti, TD Bank
- “We're spending way too much time on that manual effort. I can only hope that this will further prove that point.” — Deanna Pacitti, TD Bank
- “Can I use the Internet during my lunch hour?” — TD employee (anonymous)
- “How much time is a colleague expected to have accounted for during the day?” — TD employee (anonymous)
Conflicting Reports and Information Gaps
The exact number of participants on the call is reported as “90 to 100” by an anonymous source, but Reuters could not verify the figure. ActiveOps did not respond to a request for comment, leaving the vendor’s perspective undocumented. TD’s statements indicate that employees are “informed,” yet the FAQ does not specify whether formal consent will be obtained before data collection begins.
Outlook: Policy Refinement and Ongoing Monitoring
TD’s FAQ signals that the bank will continue to define acceptable unaccounted-for time and refine expectations for workflow transparency. Management indicated that data from WorkiQ could highlight areas for automation, suggesting that the monitoring program may evolve into a broader productivity-improvement initiative.
