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AI-Driven Tenant Disputes Extend Tribunal Hearings, Prompt Fee Hikes

6/21/2026

26 3 Full Breakdown

Summary

Story summary

AI-generated tenant dispute material has lengthened Tenancy Tribunal hearings from three-four weeks to two months.
Duncan McLean, Property Scouts national director, says extra staff needed for AI-driven disputes could raise fees and rents.
Will Alexander, Bayleys head of innovation, reports eight in ten managers see tenant AI use while six in ten say it creates disputes.
The Tenancy Tribunal is drafting guidance on AI-generated material in claims.

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Story summary

AI-generated tenant dispute material has lengthened Tenancy Tribunal hearings from three-four weeks to two months.
Duncan McLean, Property Scouts national director, says extra staff needed for AI-driven disputes could raise fees and rents.
Will Alexander, Bayleys head of innovation, reports eight in ten managers see tenant AI use while six in ten say it creates disputes.
The Tenancy Tribunal is drafting guidance on AI-generated material in claims.