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AA Insurance Denies $3,500 Oven Claim Over Mouse Damage

6/22/2026

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Summary

Story summary

Owners Mark Roberts and Kathryn Ross publicized AA Insurance’s denial of their $3,500 oven replacement claim after a mouse destroyed the oven’s wiring.
An electrician found a dead mouse under the stovetop and declared the oven unusable.
AA Insurance, which excludes pest-related damage, offered the claimants a withdrawal or a deadlock letter for Ombudsman review, warning that a declined claim could be listed on the Insurance Claims Register.

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Story summary

Owners Mark Roberts and Kathryn Ross publicized AA Insurance’s denial of their $3,500 oven replacement claim after a mouse destroyed the oven’s wiring.
An electrician found a dead mouse under the stovetop and declared the oven unusable.
AA Insurance, which excludes pest-related damage, offered the claimants a withdrawal or a deadlock letter for Ombudsman review, warning that a declined claim could be listed on the Insurance Claims Register.