Story perspectives

Fans File $5M Suit Over StubHub’s Missing World Cup Tickets

7/2/2026

Summary

StubHub Sued

U.S. fans filed a Manhattan class action accusing StubHub of not delivering Cup tickets.
The suit seeks $5 million after buyers paid $1,200-$2,800 for tickets that never arrived.
StubHub declined comment, blamed FIFA’s ticketing system.
FIFA said its resale platform is the only guaranteed channel and denied responsibility.
B.C. Attorney General opened an investigation, with the U.S. FTC and Canada’s Competition Bureau saying they are not investigating.

Summary

StubHub Refunds

StubHub's Fanprotect guarantee provides tickets or a full refund when a seller backs out.
Marilyn Gonzales received a refund and credit after StubHub said it was over her missed Portugal match.
Lisa Coulter obtained replacement seats after 2 Helps You intervened, letting her attend the game.
StubHub blamed a new FIFA app, transfer restrictions and infrastructure glitches, and responded by launching a support team and a 25% voucher for buyers.

History

Historical Context

Ticketmaster’s antitrust troubles began when the U.S. Justice Department opened a monopoly probe in 1995, which it later closed without action but pledged ongoing monitoring. Subsequent lawsuits—including a 2003 class action and the 2024 DOJ-state antitrust suit filed on May 23, 2024—culminated in a 2026 jury finding Live Nation’s ownership illegal, shaping today’s scrutiny of resale platforms like StubHub.

1 of 3

StubHub Sued

U.S. fans filed a Manhattan class action accusing StubHub of not delivering Cup tickets.
The suit seeks $5 million after buyers paid $1,200-$2,800 for tickets that never arrived.
StubHub declined comment, blamed FIFA’s ticketing system.
FIFA said its resale platform is the only guaranteed channel and denied responsibility.
B.C. Attorney General opened an investigation, with the U.S. FTC and Canada’s Competition Bureau saying they are not investigating.

1 / 3