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Bradford Guest Finds Ten Bed Bugs, Premier Inn Refunds £77

7/4/2026

27 4 Full Breakdown

Summary

Story summary

Ellie, a Bradford guest, discovered ten bed bugs in her Premier Inn room in Tenerife.
Premier Inn responded with a £77 refund, complimentary breakfast and moved her to another room after an hour.
The chain said bed-bugs are extremely rare and that housekeeping staff are trained to detect them, locking affected rooms immediately.
Ellie said she will not stay at Premier Inn again and expressed disgust over the experience.

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Story summary

Ellie, a Bradford guest, discovered ten bed bugs in her Premier Inn room in Tenerife.
Premier Inn responded with a £77 refund, complimentary breakfast and moved her to another room after an hour.
The chain said bed-bugs are extremely rare and that housekeeping staff are trained to detect them, locking affected rooms immediately.
Ellie said she will not stay at Premier Inn again and expressed disgust over the experience.