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Story summary
- NHS England will deploy an AI triage feature on its app, reaching all users by April 2028.
- AI trials cut phone appointment queues 29% in Sussex and raised staff patient-interaction time 25% in London.
- Officials including Lynn Woolsey and Pritesh Mistry warned that safety, confidentiality and digital exclusion must be addressed as the rollout proceeds under a £10 billion 2025 investment.
