Block Inc. Settles Multi-State Cash App Investigation, New Hampshire Receives $338,000

Block Inc., the parent company of Cash App, agreed to a nationwide settlement that resolves a years-long investigation into alleged deceptive practices. The company will pay a total of $45 million to a coalition of states, with New Hampshire slated to receive approximately $338,000. The agreement also requires Cash App to maintain 24-hour customer support and to cease “misleading safety claims” in its marketing. Additionally, Block reaffirmed a commitment to allocate up to $120 million to compensate affected consumers across the United States.

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State regulators launched the probe after identifying that Cash App allegedly failed to adequately screen new users who later engaged in scams. The investigation spanned several years and involved dozens of states that alleged the platform’s onboarding procedures allowed fraudulent actors to exploit the service, undermining consumer trust in digital payment ecosystems.

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Vermont Attorney General Charity Clark emphasized the broader consumer-protection rationale behind the settlement, noting that safeguarding shoppers sustains the overall marketplace. State officials in New Hampshire welcomed the financial award, describing it as a tangible outcome of coordinated enforcement efforts. Block Inc. expressed willingness to comply with the settlement terms and highlighted its ongoing investment in consumer-safety infrastructure.

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• “When you protect consumers, you protect the marketplace,” — Charity Clark, Vermont Attorney General

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• “And we are a marketplace economy in this country, and we have to be protecting consumers so that that will continue to thrive.” — Charity Clark, Vermont Attorney General

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The $338,000 allocation will be directed to state agencies tasked with consumer-protection initiatives, bolstering resources for fraud detection and education. By mandating continuous customer support and prohibiting deceptive safety messaging, the settlement aims to reduce future scams involving Cash App users in New Hampshire and set a precedent for tighter oversight of digital payment platforms nationwide.

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