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EMR Apologizes After Aurora Train AC Leak Sprays Passengers

7/15/2026

Summary

Story summary

EMR apologized after a faulty air-conditioning system on an Aurora train leaked water onto passengers.
The leak occurred on the 21:32 London St Pancras-Derby service on Thursday, following two cancelled services.
EMR said the fault caused the water and urged affected riders to contact its customer-service centre for refunds or compensation.
Hitachi Rail investigated and deployed a fix across the ten-train Aurora fleet, leaving one unit still faulty and under further investigation.

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Story summary

EMR apologized after a faulty air-conditioning system on an Aurora train leaked water onto passengers.
The leak occurred on the 21:32 London St Pancras-Derby service on Thursday, following two cancelled services.
EMR said the fault caused the water and urged affected riders to contact its customer-service centre for refunds or compensation.
Hitachi Rail investigated and deployed a fix across the ten-train Aurora fleet, leaving one unit still faulty and under further investigation.