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Cabinet Office Reclaims Civil Service Pensions After Capita Delays

7/20/2026

Summary

Story summary

Cabinet Office will move the civil service pension scheme back in-house after Capita failed to meet service standards.
Capita’s outsourcing has left a 98-year-old retiree and a mother of a disabled child waiting a year for payments and forced onto food banks or to claim universal credit.
A parliamentary public accounts committee report warned the government to intervene earlier after Capita missed milestones and inherited a 90,000-case backlog from Equiniti.

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Story summary

Cabinet Office will move the civil service pension scheme back in-house after Capita failed to meet service standards.
Capita’s outsourcing has left a 98-year-old retiree and a mother of a disabled child waiting a year for payments and forced onto food banks or to claim universal credit.
A parliamentary public accounts committee report warned the government to intervene earlier after Capita missed milestones and inherited a 90,000-case backlog from Equiniti.