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Story summary
- The Office of Personnel Management (OPM) Retirement Services reported a 2025 surge and a 16% staff cut.
- Thrift Savings Plan (TSP) ThriftLine handled ~200,000 February 2026 calls with an 11-second wait and 95% under 20 seconds, satisfaction above 93%, as April 2026 recorded 7,000 Roth conversions worth $135 million.
- SSA served 68 million 2025 callers—a 65% rise—while speed-of-answer fell to seven minutes by September 2025 after a 30-minute peak.
