Story perspectives

Colorado Woman’s Medicare Claims Denied Over Name Length

7/25/2026

Summary

Story summary

Colorado resident Carrie Ann Weinberger Morneault had Medicare claims denied because her name exceeded the program’s character limit.
After switching to Cigna (now HealthSpring) last year, truncated name records caused denial letters for mammograms and physical therapy, prompting claim rejections and collections.
HealthSpring said it escalated the case and is working with Social Security to fix the claims after Medicare advised her to call customer service.

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Story summary

Colorado resident Carrie Ann Weinberger Morneault had Medicare claims denied because her name exceeded the program’s character limit.
After switching to Cigna (now HealthSpring) last year, truncated name records caused denial letters for mammograms and physical therapy, prompting claim rejections and collections.
HealthSpring said it escalated the case and is working with Social Security to fix the claims after Medicare advised her to call customer service.