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Shake Shack Adds $0.50 Surcharge After Airport Kiosk Glitch

8/11/2026

29 6 Full Breakdown

Summary

Story summary

Shake Shack added a $0.50 surcharge after a “No Tip” selection at an airport kiosk, raising shakes from $5.99 to $6.49, an 8% increase.
Shake Shack said it has no policy to raise prices without a tip and called the incident an isolated error.
The chain blamed airport licensee HMSHost for the glitch.
HMSHost said it has fixed the kiosk.

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Story summary

Shake Shack added a $0.50 surcharge after a “No Tip” selection at an airport kiosk, raising shakes from $5.99 to $6.49, an 8% increase.
Shake Shack said it has no policy to raise prices without a tip and called the incident an isolated error.
The chain blamed airport licensee HMSHost for the glitch.
HMSHost said it has fixed the kiosk.