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Story summary
- Holiday Autos refunded £185 fee after a “no-show” because of a delay.
- The hire desk said the car was rehired, forcing a larger hire.
- Hire desk refused refund, citing a “no-show” rule that requires no flight number.
- Holiday Autos said policy permits re-leasing cars despite flight details, a condition omitted from its terms.
- Holiday Autos added it could not reply to individual letters.
