Full Breakdown
Steam-room Door Shatters at Turkish Hotel, Injuring Two British Teens – Jet2Holidays Settles Claim
8/14/2026, 10:00:49 PM
Incident Overview
In 2022, two brothers aged 11 and 16 were on a package holiday in Marmaris, Turkey, staying at the five-star Green Nature Diamond Hotel. While leaving a steam-room on the penultimate day of their stay, the glass pane of the door shattered outward, striking the boys as they emerged. Both sustained multiple cuts to their feet, legs and arms. On-site medical staff treated the injuries, and the family later described the scene as “carnage” with blood covering the floor of their hotel room.
Legal Claim and Settlement
Hudgell Solicitors filed a damages claim on behalf of the family after a ten-month effort to obtain CCTV footage of the incident. Following the submission of the video, Jet2Holidays’ representatives offered a compensation package of £7,000, which the family accepted. The settlement was described as an out-of-court agreement; no court proceedings were pursued.
Official Statements
The spokesperson also expressed regret for the incident.
Criticism of Safety Practices
Anne Thomson, senior litigation executive at Hudgell Solicitors, called the experience “terrifying” and highlighted the “uncomfortable” nature of the CCTV footage, noting how fortunate the brothers were to avoid more serious injury. She criticised Jet2Holidays for a “lackadaisical approach” to the family’s demand for answers and condemned the hotel’s delay in providing the footage.
The solicitor also referenced the 2018 Package Travel and Linked Travel Arrangements Regulations, which obligate travel organisers to exercise reasonable care and skill, including ensuring the safety of customers. Thomson argued that this duty was not met in the present case.
Data & Statistics
- Ages of injured boys: 11 and 16.
- Compensation paid: £7,000 (combined).
- Year of incident: 2022.
- Hotel: Green Nature Diamond Hotel, Marmaris, Dalaman, Turkey.
Verbatim Quote
“We would like to reiterate how sorry we are about this incident.” — The travel company
He praised Anne Thomson for making the claims process “very straightforward” and expressed hope that the case will encourage greater accountability from large tour operators.
