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Amazon reinstates arbitration clause for Alexa recording claims

8/18/2026

Summary

Story summary

Amazon reinstated the arbitration agreement and class-action waiver it removed five years ago after 75,000 Alexa recording claims, adding it to its terms on Friday.
Customers must first contact Amazon, then may pursue small-claims court or individual arbitration.
Amazon will pay most arbitration costs and provides no opt-out unless users cease using any Amazon service.
Existing lawsuits can continue, with FTC consumer-protection suits unaffected and a claim deadline of July 27.

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Story summary

Amazon reinstated the arbitration agreement and class-action waiver it removed five years ago after 75,000 Alexa recording claims, adding it to its terms on Friday.
Customers must first contact Amazon, then may pursue small-claims court or individual arbitration.
Amazon will pay most arbitration costs and provides no opt-out unless users cease using any Amazon service.
Existing lawsuits can continue, with FTC consumer-protection suits unaffected and a claim deadline of July 27.