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MBTA Apologizes After Orange Line Shuttle Misroutes Riders

8/22/2026

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Summary

Story summary

MBTA apologized after an Orange Line shuttle bus mistakenly drove passengers to Stoneham, 10 miles from North Station.
The misrouting occurred Thursday morning, first day of an 11-day Orange Line suspension between Oak Grove and Back Bay.
MBTA said the driver was removed from service and the shuttle vendor was addressed.
Passenger Eamon Marchant reported the driver asked for directions, ignored HOV and bus lanes, and turned toward North Station.

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Story summary

MBTA apologized after an Orange Line shuttle bus mistakenly drove passengers to Stoneham, 10 miles from North Station.
The misrouting occurred Thursday morning, first day of an 11-day Orange Line suspension between Oak Grove and Back Bay.
MBTA said the driver was removed from service and the shuttle vendor was addressed.
Passenger Eamon Marchant reported the driver asked for directions, ignored HOV and bus lanes, and turned toward North Station.