Meal-Kit Delivery Disruptions Leave Blue Apron and Marley Spoon Customers Short-Changed

Both Blue Apron and Marley Spoon rely on a network of suppliers to pre-package weekly ingredient kits. The companies’ longtime supplier FreshRealm filed for bankruptcy, prompting a rapid move to a new fulfillment partner. Misfits Market took over the warehouse operation, and its chief executive Abhi Ramesh told the Wall Street Journal that inventory counts reported in the bankruptcy filing were inaccurate, leaving the transition “bumpy” and creating gaps in stock availability.

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Reddit users have posted numerous complaints since the transition began. One user shared a photo of a box containing only ice packs, while another described receiving recipe cards with just two lemons, a spice blend and dill for three dishes. A long-time Blue Apron subscriber reported that 75 % of the ingredients across three meals—including two proteins—were absent. Another customer said a delayed delivery sat in 80-90 °F heat over a weekend, resulting in spoiled meat that was no longer cold to the touch. Several commenters added that their orders never arrived at all, and many said they could not reach customer-service representatives for prompt replacements or refunds.

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The company advises customers who receive missing or unusable items to contact support within seven days for possible credits or refunds. Marley Spoon issued a similar apology, saying delivery delays have made it harder for customers to get meals on the table and promising improvements “over the next few weeks” as the transition progresses. Both firms indicated that automatic credits may be issued in some cases, while refund requests will be reviewed individually.

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• “Over the past several weeks, we’ve been transitioning to a new fulfillment partner, and to say that it has not gone smoothly would be an understatement,” — Blue Apron. As

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These statements and customer accounts illustrate the immediate impact of the supply-chain overhaul on the reliability of two of the United States’ most recognizable meal-kit services.

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