Back to today’s briefing

Story perspectives

Waymo Ride Malfunction Sparks Viral Frustration and Refunds

1/6/2025

50 6

Summary

Story summary

Mike Johns encountered a malfunction with a Waymo ride, circling a parking lot and nearly missing his flight.
His viral video highlighted frustrations with the impersonal customer service during the incident.
Waymo acknowledged a five-minute delay, issued a refund, and implemented a software update to resolve the issue.
The company has also dealt with other incidents, including an attempted theft of an autonomous vehicle in Los Angeles.

1 of 1

Story summary

Mike Johns encountered a malfunction with a Waymo ride, circling a parking lot and nearly missing his flight.
His viral video highlighted frustrations with the impersonal customer service during the incident.
Waymo acknowledged a five-minute delay, issued a refund, and implemented a software update to resolve the issue.
The company has also dealt with other incidents, including an attempted theft of an autonomous vehicle in Los Angeles.